And then we got another email saying the information does not match, even though it did and we got information both via email and via phone that the information had been corrected and matched and the hold had been dropped, and our employees would get their Friday paychecks on Tuesday. When the picture ID was not processed within the time we ran payroll, our account was put on hold and our employees were not paid via direct deposit. Upon upgrading to 2021, the system required us immediately to re-enter the principal's information as well as a picture ID. And we are getting increasingly frustrated.
Since the calls are recording, any supervisor who cared at all could confirm that at no time were the agents harrassed or cursed at.
Frustratingly, Intuit allows agents to just hang up. There are agents that are far better and far worse.
